Shipping, Returns & Refund Policy

Shipping

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Domestic Shipping

We offer both regular and standard shipping methods.

Standard Delivery (2-5 Business Days)

Express Delivery (1-3 Business Days)

For orders over $99, we offer Free Standard Shipping ( 2-5 Business Days)

Products will be dispatched within 48hours from time of order.

International shipping

We have international shipping provisions for most countries. Once you complete the checkout, our system will automatically calculate the shipping charges applicable to your country. You will be liable for paying extra charges in terms of taxes, duties, and others as incurred in your country.

We have international shipping provisions for most countries. Once you complete the checkout, our system will automatically calculate the shipping charges applicable to your country. You will be liable for paying extra charges in terms of taxes, duties, and others as incurred in your country.

Returns and Refunds

We offer a replacement for faulty and damaged products. If you have any such issues, please contact us by email at contact@t-ess.com.au or fill out the details at our Contact Us page. We will take action to resolve the issue at the earliest.

Our company does not take the responsibility of general wear and tear in the due course of usage. We do not repair or replace products damaged during usage.

Unfortunately, we do not have a return or refund policy on personalised items. However, we will process a return if you receive a faulty or broken item.

We, therefore, request you to choose the items carefully before personalising and review your orders properly before the checkout and making payments. The T.Ess team appreciates delivering gorgeous products with optimum quality that you can take pride in.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.