Privacy Policy - T.Ess Personalised Gifts

Last updated: 19 February 2026

This Privacy Policy explains how T.Ess Productions Pty Ltd (T.Ess, we, us or our) collects, uses, discloses, stores and protects your personal information when you visit our website www.t-ess.com.au, interact with us, or purchase our products and services online.

We are committed to handling personal information in an open and transparent way. Where the Privacy Act 1988 (Cth) applies to our business, we manage personal information in accordance with the Australian Privacy Principles (APPs).

Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law or, where applicable, other data protection laws.

1. Contact us

If you have questions about this policy, want to access or correct your information, or wish to make a privacy complaint, contact us:

Contact page: https://www.t-ess.com.au/contact-us/
Email: contact@t-ess.com.au
Phone: (02) 8677 8599

T.Ess Productions Pty Ltd
ACN: 653 481 755
ABN: 58 653 481 755
Registered office: 1C/21 Bessemer Street, Blacktown NSW 2148, Australia

2. What is personal information

In this policy, personal information means information or an opinion about an identified person, or a person who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

This can include your name and contact details, and may also include online identifiers (such as IP address and device identifiers) where that data can reasonably be linked to you.

Some types of personal information are considered sensitive information under the Privacy Act (for example, health information). We do not deliberately collect sensitive information in the ordinary operation of our personalised gifts and signage business.

3. What we collect

3.1 Information you provide

Contact details: name, email address, phone number, billing and delivery address
Order and transaction details: items purchased, order notes, gift messages, and order history
Personalisation content: names, dates, messages, designs, photos or artwork you provide for engraving, cutting or printing
Account information: if you create an account (manage here: My Account)
Communications: enquiries, feedback, reviews, surveys and complaint details
Business details: where you deal with us in a business capacity (for example, business name and business contact details)

3.2 Information we collect automatically

IP address, device type, browser type, operating system
Pages viewed, time and date of visit, referring and exit pages
Cookie and similar technology data (see section 7)

3.3 Information from third parties

Payment providers: for example, payment confirmation and fraud related signals
Delivery partners: shipping and tracking updates
Advertising and analytics providers: where you interact with our ads or where pixels and tags are enabled

4. How we collect it

When you place an order on our website
When you create an account or subscribe to updates
When you contact us via forms, email, phone or social media
When you browse our website (cookies, server logs, analytics and advertising tags)
From third parties as described in section 3.3

Where it is lawful and reasonable, you can browse our website without identifying yourself. However, we generally need certain details to process orders, respond to enquiries, or provide personalised products.

5. How we use it

We use personal information to:

Process payments, fulfil orders, personalise products, pack and deliver items
Send order updates and provide customer support
Manage accounts and customer service records
Improve our products, website and customer experience
Measure marketing performance and, where enabled, deliver relevant advertising (see section 7)
Prevent fraud and protect our website, business and customers
Meet legal, regulatory and tax obligations

6. Marketing and subscriptions

We may send marketing messages where permitted. We use email marketing platforms including Mailchimp and Klaviyo (including WooCommerce integrations that may sync customer and order data to support email campaigns such as newsletters and abandoned cart reminders).

You can opt out at any time by using the unsubscribe link in our emails or by contacting us via Contact Us.

Even if you opt out of marketing, we may still send non-promotional messages that are needed to service your order or account.

7. Cookies, analytics and pixels

We use cookies and similar technologies for essential site functions (cart and checkout), analytics, and advertising measurement.

7.1 Tools we use

Google Analytics
Meta Pixel
Pixel Manager for WooCommerce (to manage and improve conversion tracking accuracy)
Ad platform tags or pixels for Google, Microsoft (Bing), TikTok, Meta, and Pinterest

7.2 What these tools may collect

Depending on your device and settings, these tools may collect data such as pages you view, actions you take on site (for example, viewing products, adding to cart, starting checkout, purchasing), device and browser information and identifiers, IP address, and ad interaction data (for example, whether you clicked an ad).

7.3 Managing cookies and tracking

You can control cookies through your browser settings. If you block or delete certain cookies, some site features may not work properly. If you want help with cookie and tracking options on our site, contact us via Contact Us.

We may share personal information with third parties where reasonably necessary, including:

Payment providers (such as Stripe, PayPal and Afterpay) to process payments and manage fraud and chargebacks
Delivery providers to ship orders and provide tracking
Email marketing providers (Mailchimp and Klaviyo)
Analytics and advertising providers (Google, Meta, Microsoft, TikTok, Pinterest) for measurement and ad features (where enabled)
IT providers (hosting, security, backups, performance tools and support)
Professional advisers (accountants, insurers, lawyers)
Regulators and law enforcement where required or authorised by law

We do not sell your personal information.

9. Overseas storage and disclosure

Some service providers and platform partners may store or process data outside Australia (for example, where servers or support teams are located overseas). This may include providers used for website hosting, email marketing, analytics, advertising and backups.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way consistent with this policy and applicable privacy requirements.

10. Security and data breaches

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include access controls, security monitoring, backups, and keeping systems updated where appropriate.

If we become aware of a data breach involving personal information that is likely to result in serious harm, we will assess it promptly and notify affected individuals and relevant authorities where required.

11. How long we keep information

We keep personal information only for as long as needed for the purposes in this policy, unless required or permitted by law to keep it longer.

Order, invoice and transaction records are generally retained for at least 5 years to meet business and tax record keeping obligations.
Backups may retain limited information for a period after deletion as part of normal security and disaster recovery practices.

When information is no longer needed, we take reasonable steps to delete it or de-identify it.

12. Access and correction

You may request access to personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, contact us via Contact Us. We may need to verify your identity before providing access or making corrections. In some cases, we may refuse a request where permitted by law.

13. Children

Our website is intended for adults. We do not knowingly collect personal information directly from children without appropriate consent from a parent or guardian. If you believe we have collected a child’s personal information without proper consent, please contact us so we can investigate and, where appropriate, delete or de-identify it.

14. Automated decisions

We may use automated tools to help detect fraud, prevent abuse, protect our website, and manage operational risk (for example, identifying unusual transactions or suspicious activity). Where relevant, these tools may use personal information such as device information, IP address, order patterns, and payment related signals to help decide whether to proceed with an order, apply additional verification, or block malicious traffic.

From 10 December 2026, there are additional Australian privacy policy transparency requirements for certain automated decision-making that significantly affects individuals and uses personal information. We will update this section further if and when those obligations apply to our use of automated systems.

15. Complaints

If you have a complaint about how we handle your personal information, please contact us first via Contact Us and include as much detail as possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The latest version will always be available on this page.

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